Shipping policy
Every Natora box is packed by hand in our warehouse in Tapa, Estonia. Nothing is pre-made, so your treats are put together after you order and sent out fresh.
Where we deliver
We deliver to Estonia, Latvia, Lithuania, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.
If your country is not on the list, the checkout will not offer a delivery rate. Email us at info@natora.com and we will tell you whether we can help.
How quickly we pack your order
We pack Monday to Friday. Orders are usually packed and handed to the courier within 48 hours. Orders placed at the weekend or on an Estonian public holiday are packed on the next working day.
As soon as your parcel leaves us you will get an email with a tracking link, so you can follow it the whole way.
Delivery costs and times
Delivery times are working days and start from the day your parcel is collected from us, not the day you order.
| Destination | Service | Cost | Time after dispatch |
|---|---|---|---|
| Estonia, Latvia, Lithuania | Parcel locker | €1.95, free on orders over €20 | 1–3 working days |
| Rest of the EU and the United Kingdom | Courier (FedEx) | €9.95 on orders under €20 €3.95 on orders from €20 to €59.99 free on orders over €60 |
4–7 working days |
Some boxes and subscriptions include free delivery whatever you spend. The rate shown at checkout is always the one that applies to your order.
Parcel lockers in the Baltics
Baltic orders go to the parcel locker you choose at checkout. You will get a code by SMS or email when your parcel arrives. Lockers usually hold a parcel for up to seven days; after that it comes back to us and we will contact you to arrange a new delivery. We may charge the delivery cost again on a second attempt.
If nobody is there
Couriers usually try again or leave your parcel at a pick-up point. If a parcel comes back to us because it could not be delivered, or because the address was wrong or incomplete, we will refund the treats once they are back with us, minus the delivery cost we have already paid. Please check your address carefully before you pay, and tell us straight away if you spot a mistake — we can usually change it before the parcel leaves.
Late or missing parcels
Tracking is the quickest way to see where your parcel is. If it has not arrived within 10 working days of dispatch, email info@natora.com with your order number and we will chase the courier and sort it out. Please tell us within 30 days of the dispatch date so that we can still make a claim.
Orders to the United Kingdom
Parcels to the UK are sent from Estonia and have to clear UK customs. Prices at our checkout do not include UK import VAT, duty or the courier's handling fee, and you are the importer of the goods. FedEx will contact you if anything is due before delivery. Customs checks can add a few days to the times above.
Subscription deliveries
Subscription boxes are packed and sent the same way. Your renewal date is shown in your account, and your box is packed after that payment goes through. You can change your delivery date or pause a delivery any time before then — see our Subscription Policy.
When your box arrives
Our treats are natural and air-dried, so they do not need a fridge. Move them into an airtight container somewhere cool and dry and they will keep well for weeks. In hot weather, bring your parcel inside as soon as you can.
Something not right?
If your treats arrive damaged or spoiled, take a few clear photos and email us within 48 hours of delivery. See our Returns & Refunds Policy for what happens next.
Contact us
Natora is a trading name of Calvia OÜ, Karja tn 8, Tapa, 45106 Lääne-Virumaa, Estonia.
Email: info@natora.com
Last updated: 19 October 2026